Order Cancellation

If you wish to cancel an order placed on the same day, please call our toll-free number (800) 948-1938  from 9:00 am-3:00 pm EST.  For orders placed during the weekend, please contact Caromed as soon as possible on Monday morning.  You may also email cancellations to sales@caromed.us but it is advisable to speak to a representative. We will attempt to cancel your order if it has not already shipped, but we cannot issue any credit until the cancellation has been confirmed by the Caromed shipping department.

Shipping and Billing Address Different

If you ship to a different address than your billing address, a Customer Care Representative may call and/or email you to confirm your order and address. This is for your safety and to ensure your package arrives promptly. The call will come from a (610) area code number.

Shipping Times:

-FedEx Express Saver — 3 business days from the date ordered, (not including order date OR Saturday/Sunday).  Orders placed before 4:00 pm EST will be shipped out the same day & delivered 3 business days later by 8 pm. Orders placed after the cut-off time will be processed the next business day.

 

-2nd Day — 2 business days from the date ordered, (not including order date OR Saturday/Sunday).  Orders placed before 4:00 pm EST will be shipped out the same day & delivered 2 business days later by 8 pm. Orders placed after the cut-off time will be processed the next business day.

 

-2nd Day AM — 2 business days from the date ordered, (not including order date OR Saturday/Sunday).  Orders placed before 4:00 pm EST will be shipped out the same day & delivered 2 business days later by noon. Orders placed after the cut-off time will be processed the next business day.

 

-Standard Overnight—  1 business day from the date ordered, (not including order date OR Saturday/Sunday).  Orders placed before 4:00 pm EST will be shipped out the same day & delivered 1 business day later by 4:30 pm.

 

-Priority Overnight—  1 business day from the date ordered, (not including order date OR Saturday/Sunday).  Orders placed before 4:00 pm EST will be shipped out the same day & delivered 1 business day later by 10:30 am.

 

-First Overnight—  1 business day from the date ordered, (not including order date OR Saturday/Sunday).  Orders placed before 4:00 pm EST will be shipped out the same day & delivered 1 business day later by 8-9:30 am.

 

Weekends and most Holidays
 Note: All orders placed after 3 pm. EST will be shipped the next business day. Caromed, Inc. is closed on Saturdays and Sundays. Any orders placed over the weekend will be processed and shipped on Monday or the next business day. Orders placed on a holiday will be processed and shipped on the following business day.

Return Policy

Please note that by submitting an order, you agree that you have read and accepted all terms of our Return and Shipping Policies.  

To our valued customers, please note the following in the event a return is necessary: Caromed guarantees these items to be free of manufacturing defects that would affect their use and/ or durability, unless improperly sized, damaged by misuse, or improper garment care. In the event a package is returned to us, the original shipping paid at the time of the order will not be reimbursed and an additional $10 fee will be deducted from the refund to cover the freight charges if you refused the package.

ANY shipping claim or discrepancy has to be reported within 30 days after placing the order. Beyond the 30 days, no claim will be accepted, and no refund will be issued.

Each garment will be inspected upon return to determine the cause of the defect. Credit will be issued only if the defect was caused by material or workmanship. Due to Biohazard and Federal regulations, NO garments are to be returned with any fluids (i.e. blood or other bodily fluids) on the garment.

Credit will NOT be issued for garments worn beyond the initial try-on or for garments that have been damaged, stained, misused, soiled, washed, or altered in any way. To avoid damaging or staining a garment, please do not wear any lotions, powders, body oils, or perfumes. Additionally, when trying on a garment, cover any drainage holes or incisions. We also recommend that nylons or some type of undergarment be worn when you try the garment on to help prevent any stains or residue from being left on the garment for sanitation reasons. Custom garments or garments with any alterations are considered to be a final sale and are not eligible for a return or credit.

How Do I Return Or Request A Refund For An Item?

Upon your request and within 30 days of the invoice date, Caromed Customer Care will issue a Return Authorization number. Unauthorized returns will not be accepted for credit.

A 20% restocking fee will be charged on all returns, and shipping is non-refundable.

Please contact Customer Care for assistance. (800) 948-1938 or (919) 878-0578

Once we receive your item(s), you will receive a refund provided that the item(s) that you’ve returned have/has met all criteria that were posted in our Return Policies. Please allow 2-3 billing cycles for your credit to be posted on your credit card statement. When you are mailing a return back, we strongly suggest you request a tracking or delivery confirmation number from your carrier.  FedEx has tracking numbers, and the US Postal Service offers delivery confirmation numbers.  Having a tracking number will help expedite your return, and act as your proof that the return has been sent.  In the event that your package is delayed, this will assist our warehouses in tracking your return. Please note, that Caromed cannot be held accountable for a return or exchange until it has been delivered to our warehouse.

Defective Goods Policy

A Defective Garment is defined as an item incorrectly manufactured or having defective fabric and/or components. Claims regarding a defective garment should be communicated as soon as possible within 30 days of the order.

Defective items will be replaced.

Order & Shipping Errors Policy

If an order (i.e. incorrect item sent) or shipping error is due to Caromed, the Company will either reship the correct item or reimburse the customer for the item price and shipping expense.  All problems due to Caromed’s error must be reported by the customer to Caromed, within 10 days of the customer receiving the item.  Any order errors reported after these 10 days will not be subject to any credit or a reshipment by Caromed.  If it is found that the customer made the ordering or shipping error, Caromed will not be responsible for this error. A garment cannot be exchanged or refunded if worn or soiled.

Damaged Goods Policy

Damaged Goods are defined as any product that is purchased which is not defective but has been mishandled, improperly sized, or misused in any way by the customer. Damaged Goods also include a garment that was not properly applied by the customer or a garment that was improperly sized (the user’s body measurement does not correctly match to Sizing Chart) by the customer, or a garment that received faulty fabric care by the customer. Damaged goods will not be replaced or exchanged.

Product Life Cycle and Guarantees

If properly handled and not damaged, Caromed, Inc. 100% guarantees our garments for 1 year from the date of shipment, unless improperly sized, damaged by misuse, or improper garment care.

Manufacturing Defect Policy

If a customer is not satisfied with the quality, craftsmanship, or design functions of the garment due to a manufacturing defect, the product should be replaced. Claims regarding a garment with a manufacturing defect should be communicated to Caromed in writing within 30 days of the order date or within 14 days after the surgery date by sending an email to: sales@caromed.us. Pictures of the defect on the garment will be requested for proper documentation. Caromed, Inc. will pay shipping expenses for replacement garments and return of damaged garments.

Lost Goods Policy

Caromed responsibility for goods shipped via common carrier (UPS or FedEx) ceases when we deliver the goods to the carrier. We cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. We will assist our customers by filing their claim of loss with the carrier. However, a customer refund will not be issued until the carrier resolved the issue of loss or damage.

Items Returned After Return Period

Items returned in new condition (in original packaging, unworn, unused) after the allowed return period may be accepted for store credit only. Any returns sent back not in accordance with the return policy will be evaluated on a case-by-case basis.

**Items marked Final Sale are not eligible for return or refund.

**PLEASE NOTE: DISCOUNTED GARMENTS OR GARMENTS BOUGHT AN INTERNET SPECIAL ARE NON-REFUNDABLE AND SUBJECT TO AVAILABILITY.  

If you have any additional questions, please email Customer Service at sales@caromed.us or call us at (800) 948-1938.