Shipping Policy

Customs & Additional Shipping Carrier Fees

International orders to some countries may be subject to Customs inspections and fees and/or additional shipping carrier fees (i.e brokerage fees, handling/administrative fees, etc.) based upon each country’s policies and the shipping carrier’s policies. Caromed cannot be responsible for time delays due to these actions nor for reimbursement of any Customs fees or additional shipping carrier fees that may be charged to deliver the package to your country’s destination.

For International orders, in case of return or cancellation, Caromed will not be responsible for refund discrepancies due to the exchange rate between US Dollars and foreign currency. We refund the amount in dollars that is due, and any conversion differences will not be refunded.

In the event of a package held at the Customs of a foreign country, Customer will be responsible to contact the Customs of his/her own country.  While we cannot contact Customs of a foreign country, we will assist Customer to the best of our abilities by providing any documentation that is necessary for the release of a Customer’s package from Customs in Customer’s Country.

We will not be responsible for any shipping delays due to adverse weather conditions. Weather, natural disasters and other uncontrollable events can interrupt shipping/transportation flow –anytime, anywhere and with little warning. Inclement weather causes hazardous conditions in many regions of the U.S., this may cause some service delays and disruptions due to closures and canceled mail pickups. Note that potential service disruptions may not affect Express, Ground, International, Freight, Smart Post, Residential Deliveries, etc. all in the same. This may result in different levels of impact…other variables: which cities, states and ZIP Codes are involved.

To help avoid delays, it is strongly recommended that you purchase your recovery products at least two weeks prior to surgery. This will avoid paying extra for rush shipping charges, nullified returns, or delays in delivery, especially during inclement weather or holidays.

Please allow additional time for delivery from December 20th through January 5th due to the high volume of mail orders during this period and closures of shipping departments and carriers due to the holidays.

Note: All orders placed after 3:00pm ET will be shipped the next business day.  All orders placed over the weekend will be shipped on Monday, if placed on a Holiday- fulfilled on the following business day.